Guwahatians can now register complaints with police via mobile app
GUWAHATI: The Crime & Criminals Tracking Network and System (CCTNS) Assam, on August 11, launched a mobile application for ease of availability of services to the citizens of the state. Currently, the mobile app has been released for online submission of complaints by citizens.
The CCTNS application is currently available solely on the web portal and is only supported on Android phones. The application is yet to be launched on the Google Play Store and might further be launched for iOS operating system.
The citizen portal aims to act as a nexus between citizens and Assam Police. The e-services available in the citizen portal enable citizens to submit online requests for various services from the police department through online system. The portal also has the facility to track and monitor online requests submitted to Assam police.
CCTNS Assam is also planning to develop other modules such as tenant verification, employee verification, domestic help verification, procession request, protest/strike request, event performance request, foreigner registration and vehicle inquiry on the mobile platform for further ease of service accessibility. Currently, the citizen portal has the above mentioned e-services launched for pilot study.
Speaking to G Plus about the mobile application, Special Deputy General of Police (DGP), Anil Kumar Jha said, “We have created the services for the public and expect them to utilize these services to their full potential. It’s the beginning of a new journey and we want cooperation from all. My request to the public is that if you have any feedback, please let us know.”
He further added that the cyber cell is striving for improvement so that if the citizens wish to avail more services than those available already, officials will try to incorporate them into the application. Further, if there are any complaints regarding the application, feedbacks from the public will be taken into consideration.
Once a user downloads the CCTNS mobile application, the first step is to log in. Then, in order to register a complaint, they need to select the designated police station and submit the details of the incident. The complaint then reaches the dashboard of the officer-in-charge of the respective police station and he is expected to immediately pursue the matter and take action as per the requirement of the complaint.
If after investigation the police find that the complaint needs to be converted into a first information report (FIR), the complainant would be contacted and called to the police station for his signature.