Swiggy and Zomato to Use Hygienic 'no-touch' Delivery Option
GUWAHATI: Food delivery services, Swiggy and Zomato, have announced several safety measures to combat coronavirus. Both these services have mailed their customers the different measures they are to undertake in the light of the coronavirus outbreak.
The various delivery partners were also asked to follow all the safety and hygiene guidelines approved by the Ministry of Health and Family Affairs.
Deepinder Goyal, Co-founder, and CEO of Zomato, in a mail, explained, "A
consumer can now choose for this option through our ‘delivery instructions’ feature. An app update over the weekend will make this explicitly clear to everyone."
He explained that through this option the food delivered would be kept on a clean surface outside the door and a photo of the package would be sent to the consumer. The later can collect the package from thereon.
Goyal further said, "We are especially emphasizing best practices of how to handle food packages to ensure safe, and hygienic delivery. We have asked our delivery partners to self-quarantine or reach out to a doctor immediately if they have any symptoms. We're also informing our delivery fleet that they don't need to force themselves to work for financial reasons if they get infected with COVID-19. We'll support our delivery partners with financial assistance, on top of medical insurance, in case they are diagnosed with COVID-19."